Heidi Kotobalavu is a BYU–Hawaii alumna. She graduated with a bachelor’s in international business management in 2006. Most of her professional background is in customer service and the airline industry. She started working at BYUH as an academic advisor in February 2021, and she said she loves being back on campus. Heidi said she loves the spirit felt here and working with the students. She is originally from American Samoa. She is married to Manu Kotobalavu, and they have five children.